Copyrighted 2016 HEMS Technology, Inc. ALL RIGHTS RESERVED. MeterSOF is a trademark of HEMS Technology, Inc.

Please read the following terms and conditions carefully. They contain important information about your rights and obligations, as well as limitations and exclusions that apply to your use of our site.

HEMS Technology is committed to preserving the privacy and security of the personal information and data collected on our website. This privacy policy is designed to inform you about the types of information we gather about you and your organization, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information. This policy may change from time to time, so please check back periodically. In addition to our privacy policy, we also recommend you read our terms and conditions for important information regarding your rights and obligations, as well as limitations and exclusions, that apply to your use of the site.

What information do we collect from you?

Our site collects two types of information about its visitors: personally identifiable information and non-personally identifiable information. Our primary goal in collecting information is to provide you with efficient and effective service while using our site.

Personally identifiable information: This refers to information that specifically identifies who you are. We request personally identifiable information when you set up an account, contact our customer service, fill out surveys or correspond with us. This information might include your name, mailing address, telephone number and/or email address.

Non-personally identifiable information: This refers to information that does not by itself identify a specific individual. We gather this information each time you access our site. This information, compiled and analyzed on both a personal and an aggregated basis, may include the Uniform Resource Locator ("URL") of the website you visited just prior to accessing our site, the URL you go to after leaving our site, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet and browse.

How do we use the information that we receive from you?

Our primary goal in collecting personal information from our customers and other visitors to our site is to provide those customers and visitors with a superior customized online and general customer care experience. We use customer contact information to provide faster, more effective service in connection with your billing questions, to contact you regarding the status of your account, to track your billing and payment activity on your account, and to send promotional emails about products and services that may be of interest to them.

We may also perform statistical analysis of aggregate customer behavior. For instance, we may analyze which pages on our site receive the most visitors or how long visitors spend reviewing those pages when visiting the site. This allows us to measure relative customer interest in the various areas of our site. We then use that information to improve the content of our site, to enhance your experience when visiting the site, to customize the content and/or layout of the site’s pages and to provide the services required by our individual customers.

With whom do we share your information?

The information collected by the site is used only for the limited purposes of sending your utility bill, processing your payments, contacting you regarding account status, keeping you informed about your account, for statistical purposes for improving the site and to notify you of items that may be of interest to you. We will disclose your personally identifiable information to third parties to send you a utility bill, charge your credit card, process another form of payment transaction, provide customer service to you, contact you regarding the status of your account, and deliver promotional emails to you from us. For example, we must release your credit card number to confirm payment and release your mailing address information to our bill print vendor to send you a utility bill. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes.